Do you offer gore thread?
A: Yes, We do offer gore threat upon request for an additional cost on all our sunbrella replacement cushions. We us UV treated polyester thread which is great for outdoor use and has great lifespan. Gore thread is intended for Marine type cushions were salt water can be hard on regular thread.
Why Buy Sunbrella Replacement Cushions?
A: Sunbrella fabrics are the leading brand in performance for outdoor use in the market. Sunbrella uses acrylic dyed fabrics which means longer durability with a 5 year waranty against fade and mildew. You can't go wrong with Sunbrella Custom Cushions.
When is the best time to order Sunbrella custom cushions
A: Since our sunbrella cushions are custom made there is a leadtime that can vary based on time of year and number of orders in rotation. We recommend ordering 2-3 months before you expect to need them.
How long does it take for me to get my cushions?
A: Our production takes 10-20 business days depending on the time of year. Once cushions are shipped please allow an extra 5 to 7 days for arrival. Once an order has shipped you will receive an email with your tracking number.
Can I Cancel my order??
A: Once your order begins production which means once the fabric is cut there no cancelations. If an order has not begun production you may cancel the order upon approval but will be charged with a 50% as a cancelation fee.
How are my cushions shipped and packed?
A: We pack cushions two ways in boxes or in 8mil heavy-duty poly plastic casing. We ship cushions using multiple providers like FedEx, UPS, USPS, or LTL Freight Services whichever fits best for your order.
Can I do a deposit on my order and pay rest when they arrive?
A: No, all sunbrella replacement cushions are custom made just for you and must be paid in full to begin production. Plus once you receive your order no way we can locate you if we are in different states.
Do I need to measure?
A: Yes, we recommend measuring to make sure your cushions fit properly. Over the years many frames tend to change by their manufacture and what fits one might not fit the other. This being said its best to measure to make sure they are the best fit for your outdoor furniture.
Will my cushions feel or look the same?
A: No, we can not guarantee cushions will have the same feel or exact look as your original cushions. Our cushion specs have been choosen after feedback from 100s of customers. Regarding looks may be similar but not exact replica.
Can I change my cushions design?
A: Yes, our sunbrella cushions are custom made and if your desire is to change cushions style to something you saw elsewhere, our team will help you make sure style can be used with your furniture. There are many cushion design combinations that can fit your outdoor furniture.
Can we change our order?
A: Only changes allowed on order is size if its smaller than originally ordered dimensions. Once the fabric is cut there are no fabric changes unless your willing to pay the difference for new fabric. All approved changes have a 10% fee plus any extra cost changes may have caused, for example, higher grade fabric etc...
Can I leave my cushions out on the rain?
A: The term outdoor cushions doesn't generally mean cushions can be left in the rain. Unless you order fast dry foam or sunbrella rain fabric we always recommend putting cushions in a dry place when water exposure will be prolonged.
Can you make sunbrella replacement cushions for wicker furniture?
A: Yes we can make sunbrella replacement cushions for wicker furniture. Our cushions can be made to fit any outdoor furniture whether cast iron, cast aluminum, wicker, plywood, teak, steel, cement etc...
Can you make brown jordan replacement cushions?
A: Yes, As an independent outdoor cushion manufacturer. Our replacement cushions can be made to fit any brand furniture like Brown Jordan, Mallin, OW LEE, Hanamint, Tropitone, Lloyd Flanders and many more.
Can I return my sunbrella replacement cushions?
A: Due to the nature of our business all cushions are custom made just for you. Absolutely no returns.