Warranty Information
We stand behind every cushion we make. Here's exactly what's covered and how to make a claim.
CushionKings 2-Year Limited Warranty
All cushions manufactured by CushionKings are warranted against defects on workmanship for a period of 2 years from the date of purchase.
- Seam separation or stitching failure under normal use
- Zipper defects that prevent normal operation
- Fabric delamination or backing failure
- Foam or fill collapse beyond normal compression
- Manufacturing defects in welt cord or piping
Sunbrella® 5-Year Fabric Warranty
All CushionKings cushions are made with genuine Sunbrella® fabric, which carries Sunbrella's own 5-year limited warranty against color fading, mildew, and UV degradation.
- Excessive fading beyond normal weathering
- Mildew growth on the fabric surface
- UV-related fiber breakdown or deterioration
- Loss of water repellency under normal conditions
Sunbrella warranty claims are handled directly through Glen Raven, Inc. Contact us and we'll help you navigate the process.
What Is Not Covered
How to Make a Warranty Claim
Contact our team
Reach out by phone or email within the warranty period. Have your order number ready.
Send photos of the defect
Email clear photos showing the issue to [email protected]. Include your order number in the subject line.
We review your claim
Our team will assess the photos and respond within 2–3 business days with a resolution.
Repair or replacement
If the defect is covered, we will repair or replace the cushion at no charge. Shipping costs for returns may apply.
Have a Warranty Question?
Our team is available Monday–Friday, 8 AM–4 PM PST. We're happy to help you through the claim process.